Yes, details can be changed on a booking, however what can be changed, and the costs involved differ depending on what has been booked.

If you need to amend a booking or need to enquire of any changes that can be made, then please email aftersales@homeandawayholidays.co.uk. We will then get back to you as soon as possible to advise you if the amendment is possible and if it will incur you to follow the refund procedure or amendment will be possible on the same booking, any amendments will incur a per person admin fee in addition to the charge levied by the supplier, all fees will be advised prior to any amendments made.

Most airlines allow you to pre-book your seats once the booking is paid in full however airlines do charge for these services. 

Majority of International schedule airlines provide in-flight meals. However, it is now normal practice not to include meals on low-cost UK domestic and European flights, and flights within the United States and these can be purchased separately. 

If your meals are included and you have any special meal requests, such as for a child, vegetarian, vegan or dairy free, this needs to be advised at the time of booking and can only be requested 72 hours before departure.

All the information can be obtained once you login to the airlines direct website using the airline check in reference locate on your travel documents.

Lower priced and special offer tickets are mostly non-refundable, but in some cases, airlines may charge a cancellation fee if you wish to cancel your booking. In addition, you will incur a per person administration fee. For this reason, all cancellations request must be sent in writing or via email to aftersales@homeandawayholidays.co.uk

It is not possible to change your name on an airline ticket or travel documents once deposit or full payments is made. The ticket will have to be cancelled and a new ticket will need to be issued which will incur cancellations charges depending on type of ticket and reservation. When booking, please review your information carefully and ensure that the name of each passenger is entered correctly.

We will need to contact the airline to request a name change and we cannot guarantee that they will be able to make the change.

It is your responsibility to check and inform us immediately for any incorrect details (i.e.: Names, flight details etc) upon receiving any travel documents like E-tickets and vouchers. 

Your baggage allowance is usually displayed on the side of each sector on your E-ticket. You can alternatively check with your airline or on the airline website 

Airlines provide different ways of calculating baggage allowance, some have a piece concept where they allow 2 pieces (usually for the USA and Canada) whilst other airlines have a “KG -Kilos” weight concept for example (20kg.23kg or 32 kg etc) the “KG” concept usually has no limits of bags but one must not exceed a weight allowance given, we recommend you to check your E-tickets or airline to confirm your allowance.

Most airlines will not accept individual items of baggage weighing over 23kg or 32kg the individual bag limit does not affect the total baggage weight allowance set by your airline. Passengers who need to check in items exceeding the weight limit, such as sporting equipment, should make special arrangements with their airline in advance.

We recommend you to check your baggage weight before leaving for the airport to avoid repacking 

Please note if you are travelling with two different airlines, or the weight limits differ from one connecting flight to the other, then you will be required to make sure you follow the allowance of the lowest airline.

Hand luggage 

Most airline Airlines provide 7kg hand luggage allowance a limit the size of your bag, please check with the airline.

Please also check directly with your airline regarding baggage allowances for infants as these vary, Home and Away Holidays has only provided these details as a guideline.

We advise passengers to do online check-in which usually is 24 hours, where possible, to use the airline’s online check-in facility, you must print off any applicable boarding passes prior to departure, as if you don’t do this it may result in charges at the airport. 

We would suggest also that you go direct to the website of the airline you are travelling with and locate the online check-in section. You should then follow the instructions on screen, you will usually require your airline check-in reference which can be found on your travel documents we have provided to you, you may also require your date of travel, lead passenger name and email address you provided at the time of booking. 

 Please remember to check all flight sectors as your flight carrier may differ on all sectors. You will be required to check in on all individual airline sites if you are flying with more than one carrier.

Although we advise passengers to check in online 24 hours prior to departure this is not mandatory. Passengers who decide to check in online will usually need to arrive at the airport 3 hours before departure; those who do not are advised to arrive at the airport 4 hours prior to departure.

A few airlines are allowing Passengers flying with them to complete a new concept of Checking -In. They allow you to check-in and drop luggage at the airport the evening before your flight. It is called Twilight Check-In and is open between 17:00 and 21:00, this must be confirmed with airline

Should you require any assistance at the airport, e.g., you are a wheelchair user; please advise our staff prior to departure and they can request this for you however this is subject to availability. This is a free service. Some airlines/airports will require medical evidence or a medical form to be completed, but our dedicated support team can assist you with this process

If you, or any member of your party, have an allergy, e.g.; nut allergy, you must mention this in writing at the time of booking or by adding a note in the special request section of your order. Alternatively, you can email our online support team for online bookings.

Home and Away Holidays can arrange seat upgrades on all flights, contact us and we will check availability and provide you with a quotation if bookings was made offline, if you have booked online then email aftersales@homeandawayholidays.co.uk.

Home and Away Holidays software allows you to fly out with one airline and come back with another, which could save you money. For example, a return flight to Dubai with one airline may cost £500. However, it might be £200 one-way with one airline and £220(total £420) with another the other way - saving you £80.

Being able to combine flights from different airlines also gives you more flexibility on flying times.

 In our search results if you do not select the option to fly with a specific airline, it will give you cheaper results which may include combined fares. you must make yourself aware and understand combined, before booking 2 one-way flights 

One-way combination fares are two separate bookings (although you pay for them in one transaction), therefore if one of the flights is cancelled, the other airline has no obligation to refund for the other leg of your journey.

Similarly, if schedule changes on your outbound route mean that you can’t catch your return flight or onward journey, the second airline has no obligation to provide an alternative flight. One-way combinable flights may therefore not be suitable if you are planning to fly out and return on the same day.

It is advisable and your responsibility   to re-confirm your flights and timings 24 hours before departure of any part of your journey to make sure there are no schedule changes and flight departure is on time.

You can check this via airline website, you will need your airline reference to log in.

Most hotels around the world the minimum age for a lead passenger to check in is 18. However, in the USA the minimum age for a lead passenger to check in to a hotel is 21. This is especially relevant in Las Vegas where this rule is strictly enforced.

The total price is for the full duration of your stay includes the cost of the room plus any applicable meals confirmed. locally payable tourist taxes or hotel in resort fees for services may be applicable as per destination and hotel. 

The prices displayed on our website are calculated in real time “dynamic searches “for a specific search, we make live availability requests to several specialist providers and prices can fluctuate mainly due to suppliers updating currency exchange rates and changing room availability.

For offline bookings our team of specialist request and try to confirm low fare rooms that have been sold out although these do confirm more often but at times rates can change in the process if it is denied.

Room Only = No meals provided

Self-Catering = No meals are included but the room will have a kitchen section with some cooking and food storage facilities depending on property booked,

Bed and Breakfast = Breakfast is included in the room price, most hotels provide a Buffet breakfast but at times hotels may provide a “in room breakfast” which is from an Ala carte menu also hotel may give an option to have an Ala carte breakfast menu instead of Buffet in certain hotel restaurants, The 3 types of breakfast hotels may offer are Continental, English or American. please confirm at the time of booking.

Half Board = Room price includes both breakfast and lunch or evening meal depending on hotel discretion, some hotel may give an option to choose from lunch or dinner, please confirm at the time of booking 

Full Board = Room price includes breakfast, lunch and an evening meal

All-Inclusive = The room prices include all meals and drinks, the exact details on the type of beverages included and the restaurant opening times will be shown in the hotel description and confirmed at hotel. at times few restaurants can have a surcharge that may be applicable to dine with them, drinks can be restricted to non- alcoholic and or alcoholic and also restricted to certain local brands, timings or restaurants at the resort

Consumption of meals and drinks may not be allowed in all the restaurants/clubs, bars and cafes at the hotel or resort. (Additional cost may be applicable)

We will normally provide an accommodation voucher/document once fully paid. In the unlikely event that the hotel provider doesn’t give us instant confirmation then we provide an email –confirmation. In the majority of cases your booking is confirmed instantly if online when payment is taken. In some rare and more for offline bookings we may need to contact the hotel supplier to manually confirm the room it may take up to 24 hours to confirm your reservation.

Your booking is always confirmed by us on your behalf with the accommodation provider so there is no need to contact the hotel.

If you have received an accommodation voucher or email confirmation from us then your booking has been confirmed, some hotel chains hold booking information in a central system and then pass the guest names to the individual hotel a few days before arrival and on other occasions suppliers hold pre -blocked bookings and provide guest lists to hotels in the same way. If the hotel is not recognising your booking at the time when or if you call, then please contact us so that we can act on your behalf.

If you have booked a package holiday with Home and Away Holidays, transfers will be updated to match any new flight details confirmed to yourself.ﾠ

If you have only booked accommodation and transfers with Home and Away Holidays, it becomes your responsibility to ensure that you provide us with the updated flight information at least 5 days prior to travel to ensure we have enough time to update the transfers. Please emailﾠ

aftersales@homeandawayholidays.co.uk ﾠto advise us of the new flight details so that these can be updated on your behalf. Please include your booking reference, which is located on your hotel voucher, the lead name and date of departure. Please note that it is your responsibility to ensure that updated flight information is given to us prior to travel. Failure to do so may result in your transfer not being provided, for which we will accept no liability.

If you have booked an inbound transfer and need to confirm/change your pick-up time for your transfer, you will need to contact the supplier directly, as they do not provide us with these details. Please use the telephone number provided on your hotel voucher. You will need to contact the transfer company at least 48 hours prior to your return travel date.

Any pre-booked transfer timing will only be subject to availability and at the discretion of the supplier. 

Certain countries/cities impose additional taxes and charges such as a tourist or city tax, or compulsory resort fees. These additional fees are payable directly to your accommodation, these taxes cannot be collected by us in advance. You are responsible for paying these taxes/charges locally prior to checking in or checking out depending on your hotel and resort and they are subject to change by the overseas governments. Unless otherwise stated, they are not included in your booking. We accept no liability for these taxes or charges.

Checking in is usually from 1400hrs to 1600hrs on the day of arrival and check out would be between 10:00hrs and Midday (all local times). Checking in and out timings vary from hotel to hotel and you should check this with your consultant to establish the exact policy. If the room is available earlier the hotel may allow you to check in slightly earlier or check out later but this would be at the discretion of the hotel.

If you arrive at the hotel in the early hours of the morning there would obviously be a wait for your room to become available. This can be avoided by booking an extra night but of course this would be at an extra cost.

If you have booked package or hotel only and you’re arriving late at your hotel due to having other arrangements, you must inform us 5 days prior to you checking in.

Failure to do so can result in a No show at the hotel which can result in hotel reservation being cancelled or extra charges being incurred to re-book the hotel, which will be subject to availability.

As per international practice, most hotels secure a deposit from guests. How the hotels do this will depend on the method of payment you are carrying. If a debit card is used, the funds may appear as a transaction and will be refunded back to your card once you have checked out. For credit cards, a pre-authorisation is taken and released upon check out. Any incidentals, such as drinks, extra meals, room service etc will be taken from this pre authorisation and the remaining automatically released.

We are not responsible for any of these charges or take any liability in any way.

Any special request made are subject to availably and not guaranteed, all request is at the discretion of the hotel, this also includes any request of rooms being next to each other or on the same floor if more than 1 room is booked.

All room come with a king size, queen size or 2 twin beds any extra bed booked may be a Rollaway/folding or sofa bed.

If you book a triple or quad room the extra beds may be provided as Rollaway/folding or sofa bed

We cannot guarantee any size of a room, we can only confirm room type, occupancy and beddingﾠ

ﾠWe recommend if you require room size to contact hotel or check the hotel websiteﾠ

We always show prices and availability for each room based on the room occupancy and the child ages specified in your hotel search or advised to us at the time of booking. Child sharing the room with parents is usually on existing bedding, hotels may provide complimentary child bed which is usually a extra rollaway bed or a sofa bed but this is at the total discretion of the hotel and they are under no obligation to do so , hotels may also charge for child meals , if you require a cot instead of a full-size bed or any other bedding request it is subject to availability and not a guarantee , If you require advice prior to booking a room then please contact our team offline or online depending on booking method.

Alternatively, you can book a child bed at an extra cost, this is subject occupancy and room size (which we cannot guarantee), any extra bed booked may be provided as a rollaway, folding or sofa bed.

You cannot take any extra person in the room which has not been confirmed by us at time of booking in writing above the occupancy.

The hotel reserves the right to deny checking you in or your additional guest not booked.

In response to the Coronavirus disease pandemic (COVID-19), each country has implemented their own Health and Safety measures and precautions in an attempt to control the spread of the disease. It is expected that specific regions and resorts have also introduced their own Health and Safety measures in line with government advice, depending on their capacity and ability to take certain precautions. It is your responsibility to check and make yourself aware of the measures that are currently in place at the destination you are travelling to, as well as the region and the resort you are staying at as you must adhere to these additional measures.

It may be the case in some countries that certain measures are mandatory and it is therefore essential that you and your party comply with and respect and all local health and safety measures throughout the duration of your stay as you could face penalties for failing to do so. Such measures may include, but are not limited to, social distancing, the use of face masks in public places and the use of gloves in supermarkets and other indoor places.

Furthermore, as a result of these government advice and/or regulations that have been introduced, it may mean that certain amenities or facilities are not operational and temporarily closed during your stay including but not limited to, indoor swimming pools, spa facilities, nightclubs etc. due to the fluid and localised nature of these changes we cannot pre-advise this

For further information please visit https://www.gov.uk/foreign-travel-advice and search for the country you are planning on travelling to.

Entry Requirements

It is your responsibility to check the entry requirements for the Country you are travelling to as many countries have introduced new entry requirements as a result of COVID-19. Some countries require you to undergo a temperature check as well as a visual health check and you may also be required to ‘self-isolate’ for the first 14 days and you can face penalties if you refuse to do.

For further information please visit https://www.gov.uk/foreign-travel-advice and search for the country you are planning on travelling to.

Airlines

As a result of COVID-19 you may be required to complete and present additional travel documentation before you travel and depending on the airline you are flying with, it may be compulsory for you to wear a face mask/covering whilst you are on the plane and adhere to any additional measures they have set for your journey. Please ensure you check the most up to information of the airline you are flying with to ensure you are complying with all measures as failing to do so may result in your travel being denied or a penalty.

For further information please visit the website of the airline you are flying with and check the most up to date information.

Where possible, we will make you aware in advance of any mandatory or advised measures that are in place at your travel destination, as well as any measures that are being implemented by your airline and any entry requirements you should be aware of when you arrive at your destination. However, it is your responsibility to make yourself aware of the above and you should be regularly checking for the most up to date information up until the point of your departure, we take no liability for any loss or damage if you fail to comply with this or fail to provide any requirements needed to travel.

Online Booking

All payments must be made online for bookings made on our  Website.

Offline 

For all bookings offline, our Travel expert will send you a payment link to make payment by Card or provide you bank details to make a bank transfer alternative you can visit one of our stores and pay in person.

We accept the following payment methods: Visa, MasterCard, Switch/Maestro and Delta. We are able to accept payment cards issued in the UK. Payments for all products must be made in full unless otherwise stated.

*Important 

Any payments made by Corporate/ Business /international cards will incur a surcharge as follows

Cooperate/ Business Debit or Credit cards at 2% of the value of transaction

International Debit or Credit cards at 4% of the value of transaction  

It is your responsibility to inform us before making payment with these cards, these charges will be added on your final payment if not disclosed earlier, we can request this payment at any time and you will be responsible to pay 

Please note failure to disclose this may also delay the process of your booking which could result in prices changing and reservation being cancelled, we are not responsible or take any liability of any cost incurred because if this.

Additional information 

Verified by Visa is a product offered by Visa in association with the bank that has issued your card. You may have been asked by your bank to enrol in Verified by Visa. If you’re registered to take part in this security scheme, a pop-up will appear during the payment process and you will be asked to enter your password.

If you are not familiar with this product and its benefits, and you would like additional information you must contact the bank that has issued your card as we at Home and Away Holidays unfortunately will be unable to help.

Please be aware that all our prices are quoted in GBP (Great British Pounds - £ - Sterling). To check GBP against another currency please click www.xe.com  which will provide you with an indication.

It may be the case in some countries that certain measures are mandatory and it is therefore essential that you and your party comply with and respect and all local health and safety measures throughout the duration of your stay as you could face penalties for failing to do so. Such measures may include, but are not limited to, social distancing, the use of face masks in public places and the use of gloves in supermarkets and other indoor places.

Furthermore, as a result of these government advice and/or regulations that have been introduced, it may mean that certain amenities or facilities are not operational and temporarily closed during your stay including but not limited to, indoor swimming pools, spa facilities, nightclubs etc. due to the fluid and localised nature of these changes we cannot pre-advise this

For further information please visit https://www.gov.uk/foreign-travel-advice and search for the country you are planning on travelling to.

Entry Requirements

It is your responsibility to check the entry requirements for the Country you are travelling to as many countries have introduced new entry requirements as a result of COVID-19. Some countries require you to undergo a temperature check as well as a visual health check and you may also be required to ‘self-isolate’ for the first 14 days and you can face penalties if you refuse to do.

For further information please visit https://www.gov.uk/foreign-travel-advice and search for the country you are planning on travelling to.

Airlines

As a result of COVID-19 you may be required to complete and present additional travel documentation before you travel and depending on the airline you are flying with, it may be compulsory for you to wear a face mask/covering whilst you are on the plane and adhere to any additional measures they have set for your journey. Please ensure you check the most up to information of the airline you are flying with to ensure you are complying with all measures as failing to do so may result in your travel being denied or a penalty.

For further information please visit the website of the airline you are flying with and check the most up to date information.

Where possible, we will make you aware in advance of any mandatory or advised measures that are in place at your travel destination, as well as any measures that are being implemented by your airline and any entry requirements you should be aware of when you arrive at your destination. However, it is your responsibility to make yourself aware of the above and you should be regularly checking for the most up to date information up until the point of your departure, we take no liability for any loss or damage if you fail to comply with this or fail to provide any requirements needed to travel.

We use recognised. Reputable and trusted licensed software to encrypt and protect your card details from being visible to any third parties, we also support payments where our payment providers process the payment on your behalf without sharing any of your personal card data, we do not store any cards where payments are made online.

For any refunds you can email aftersales@homeandawayholidays.co.uk with your Lead name and booking reference number.

This is dependent on the circumstances of your refund, in most cases, due to the security and reconciliation process to which your monies pass through, this may take up to 8 to 10 weeks. Should your refund be due to an operator collapse, this will be subject to the policies and procedures put in place by the CAA and/or the tour operator responsible for your holiday.

Passport validity 

To travel each passenger must have at least 6 months of validity on their passports from the date of return. You may also require a visa or inoculations for the destination you are travelling to. This information can be found on the relevant country’s embassy website.

Visa requirement 

You may need a visa to pass through certain countries (especially USA) in transit to your chosen destination. Failing to obtain a visa prior to travelling may result in you being refused entry to the transit country and missing your onward flight.

Advice 

For regular updates on visa requirements, please see the Foreign Commonwealth office website and for any exact passport and visa requirements please visit the Gov.uk site.

The information for all countries can be found on the Foreign & Commonwealth Office (FCO) website, www.fco.gov.uk.

The FCO website has a host of information about the country you will be travelling to.

Clients not holding an EU Passport must check applicable requirements with their Embassy, Consulate or the British Foreign Office for travel advice.

Please also remember to make sure your name on your flight ticket is exactly of that on your passport, 

Make sure your passport or other documents have not been damaged or tampered with. This may be considered of you not being in possession of a valid passport or visa (documentation)and therefore may be refused travel.

ANY REQUIREMENTS ARE SUBJECT TO CHANGE AND IT IS YOUR RESPONSIBILITY TO CHECK WITH THE EMBASSY/CONSULATE OF THE COUNTRY TO BE VISITED FOR ANY ENTRY REQUIREMENTS AND ENSURE THAT YOU ADHERE TO THESE. IF YOU FAIL TO DO SO, YOU WILL BE SOLELY RESPONSIBLE FOR ANY ADDITONAL COST, LOSS, OR DAMAGE.

An ESTA visa is usually valid for two years from the purchase date; however, it needs to be checked each time you travel to the USA or needs to be confirmed for all other countries.

Yes, even if you only have a layover and don’t leave the airport, you are required to have a valid ESTA. People travelling through the USA are still considered visitors of the United States by the US authorities and are therefore required to hold a valid US visa or an ESTA travel authorisation. Simply enter 'In transit', and your final destination under the heading 'Address While in The United States' on the ESTA application.