Privacy Policy

Privacy Policy of Home and Away Holidays Trading for the Travel Team Ltd

We at Home and Away Holidays are dedicated to protecting your personal information and privacy when visiting our website or communicating with us electronically. Whilst offering our services, we may collect your personal information. This Privacy Policy explains how your personal data is treated by us after its collection.

What information is collected from you?

The information or data that we collect from our website and all our social media channels from time to time may be deemed sensitive under the Data Protection Act, 1998. It is collected in order to serve your needs or interests; and, while this is being done, it would be construed that we have your consent to collect the sensitive personal information that is being provided by you i.e., Personal identification information (name, email address, phone number, etc.) Date of birth, passport information, visa information, gender, membership card details of third-party travel suppliers such as but not limited to airlines and hotels.

We collect the following information from you:
Data that you provide when filling the forms on our website or social media channels for the purpose of registration, enquiry, purchase, or entering into a contest.

We collect data and process data when you:

• Register online or place an order for any of our products or services.
• Use or view our website via your browser’s cookies.
• When you make a travel related enquiry over the phone or online.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

When do we collect information from you?

We would collect your personal data only when:

• You interact with us through any of our social media channels.
• You enter into a contest through our website or any of our social media channels.

We may also receive your data indirectly from the following sources:

• Through third party software such as affiliate websites or databases

What do we do with the information collected?

The information collected from you would be used for.

• Contacting you occasionally to inform about special offers, upcoming events, new services or about contests been run on our social media channels
• Process your order and manage your account.
• Inform you of any disruption to your travel arrangements.
• We do not share any data with any partner companies. The data is only accessed after consent by The Travel Team Limited brands

www.thetravel-team.com

www.homeandawayholidays.co.uk

www.lowest2.com

www.simplyhajjandumrah.com

www.mygentres.com

When we process your order, we may send your data to and also use the resulting information from credit reference agencies to prevent fraudulent purchases

Marketing

We would like to send you information about products and services of ours that we think you might like, as well as those of our partner brands

www.thetravel-team.com

www.homeandawayholidays.co.uk

www.lowest2.com

www.simplyhajjandumrah.com

www.mygentres.com

If you have agreed to receive marketing, you may always opt out /unsubscribe at a later date also If you no longer wish to be contacted for marketing purposes, you can email info@homenawayholidays.com

We may:

• Disclose your information to advertisers on our website who may be located outside the United Kingdom. However, this would be statistical information on page visits and not personal data
• Disclose some of your information to service providers who may be located outside the United Kingdom for the fulfilment of your purchase.
• Disclose some of your data to third parties associated with credit card processing, customer services, and other services.
• Disclose your information, when the request for it is made by a legal authority. Pass your details to parties that offer goods or services, which we believe may benefit you. Contact you or allow third parties to get in touch with you if you are our new customer and have provided consent for it.
• Disclose our customer list, which may include your personal data, to a third party acquiring or attempting to acquire our business.

How do we store your data?

The data that is collected from you may be transferred to locations outside the United Kingdom for the purpose of processing and storage.
The data collected from you may be processed by staff operating outside the United Kingdom who works for any of our suppliers or for us. In this case, the data protection may not be in accordance with the legal requirements of the United Kingdom or the European Economic Area (EEA).
By submitting your personal information on our website, you are providing your consent to such transfer, processing, or storage.
We are committed to protecting your personal data; and, to ensure this, we have various administrative and technical procedures in place to safe guard such data.

What can you do?

If you do not wish to receive any information about our special offers, new services, contests, or upcoming events, you can inform us in writing about it.
You are required to inform us about any inaccuracies in the information provided by you, so that, we can get it corrected as soon as possible.
You can choose not to provide us with some of the information requested by us. However, we may not be able to complete the required processes as a result.
You must not share the username, passwords, and other login details that we have given you (or which you have chosen) with anyone. We are not to be held responsible for the security of your information if you have not kept these details confidential

You can:

• request for copies of your personal data. We may charge you a small fee for this service.
• request that any information is corrected that you believe is inaccurate.
• request to complete information you believe is incomplete.
• request that your personal data is deleted, under certain conditions.
• request that the processing of your personal data is restricted, under certain conditions.
• request that your data that we have collected is transferred to another organization, or directly to you, under certain conditions.

Any request take minimum one month to respond to you. If you would like to exercise any, please contact us at our email provided in the how to contacts us section,

External Links

While browsing the site, you may come across links, which would take you to other websites. Such websites do not operate under our policy and we strongly advise you to go through their Privacy Policy in order to understand their operating procedures before performing any action. The same applies to links that connect you to social media sites like Facebook, Twitter, and Instagram.

Changes to our Privacy Policy

Home and Away Holidays reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

Visits to Our Website from Outside the United Kingdom

If you visit or browse our website from any location outside the United Kingdom (UK), please be informed that your data may be stored in, transferred to or processed in the UK. Although we take all the required measures to guarantee the safety and protection of your data or information, there can be certain differences between the laws of the country from where you are accessing our website and that of the UK and other countries where your data may be transmitted to. By using our website from any location outside of the UK, you are implying that you fully understand these facts.

Monitoring

In order to improve our services and to train our staff in providing top-quality customer service, we may monitor and/or record – [1] your activities on our website, [2] your telephone calls; and/or [3] customer transactions. All such recordings shall remain in our possession and would solely be our property.

How to contact us?

You can send all your queries, suggestions, or feedbacks regarding the Privacy Policy of Home and Away Holidays through any of the channel below: -

Email : info@homenawayholidays.com
Phone: +44 116 2372598
Office Address: 35 Melton Road, Leicester, LE4 6PN, UK.

About the use of Cookies?

Please be informed that we use 'Cookies’ on our website to ensure optimum services.

A cookie is a string of text that is transferred to the browser's cookie file stored on the hard disk of your computer. The use of cookies allows a website to collect certain information about its users such as IP address, online activity, and web browser details.

Cookies allow us to collect certain information about the users of our website in order to enhance online user experience and provide services that are best suited to their requirements.

You provide your consent for the use of cookies by adjusting your browser settings to accept all cookies. For further information about cookies, please visit: www.allaboutcookies.org (more information can also be found on the home page of our website “just clink on the link “Cookies policy”)

Note:

The transmission of data through the internet is not always secure. Therefore, the security of your information provided to us electronically cannot be guaranteed completely.

Our website may contain hyperlinks to websites that are owned and managed by third parties. Such websites are not covered under our Privacy Policy. Also, this

Privacy Policy does not cover links to other websites and information collected by them.

We may monitor or record your telephone calls, transactions, and activities performed on our site to improve our services and assess the security levels. All such recordings shall be our sole property.

Our Privacy Policy may undergo changes to keep it up to date with developments in the existing laws. Therefore, we request you to re-read our Privacy Policy on a frequent basis to keep yourself updated of the changes in our ways of gathering and using your personal data.

If you are not in agreement with our use of information as mentioned above, inform us immediately by email on info@homenawayholidays.com